Shipping Turnaround

Shipping & Turnaround

Clear expectations, tracked returns

You send your cards to us for grading. When we're done, we send them back — tracked, insured, and included in your grading fee.

When does turnaround start?

Processing begins once your submission has been received and logged at HAGS — not when you place your order, and not while your package is in transit to us.

You'll receive order confirmation when you checkout. When we receive your cards, we match them to your order and begin the grading process. See How Grading Works for the full journey from intake to return.

Turnaround time

Every submission is processed in the order it is received and logged. We work through the queue as efficiently as we can while maintaining the same grading standards and quality-control checks for every card.

Turnaround can vary depending on current submission volume. Your service tier — Bronze, Silver, or Gold — indicates the expected turnaround time for your submission; check the product description at checkout for the estimate that applies to your order.

If you have questions about how long your order is likely to take, contact us with your order reference and we'll be happy to advise.

Sending cards to HAGS

You send your cards to us. Pack them securely and post them to the address provided at checkout or in your order confirmation. Inbound shipping is arranged and paid for by you.

✦ Use tracked postage — insured where valuable
✦ Include your order number and contact details
✦ Follow our Submission Guidelines for packaging

Return shipping

Once grading is complete, we send your cards back to you. Return shipping is included in your grading fee — there is no separate charge for getting your graded cards home.

Every return is sent using tracked and insured delivery. Graded cards are securely packaged before dispatch.

Tracking your submission

Sending cards to us: You post your cards to HAGS. Use tracked (and insured, where valuable) postage from your chosen carrier — you arrange and pay for inbound shipping.

While we grade: We process submissions in the order they are received and logged. We'll contact you if anything needs clarification.

We send your cards back: When grading is finished, we dispatch your cards to you on tracked, insured delivery. You'll receive dispatch confirmation and tracking details by email.

Important notes

✦ Return shipping to you is included in your grading fee and is always sent tracked and insured.
✦ Turnaround may vary during periods of unusually high demand, public holidays, or circumstances outside our reasonable control.
✦ Delays caused by incomplete checkout information, ineligible items, or packaging that does not match your order may extend processing time.
✦ See our Submission Agreement for full terms.
✦ Need a reasonable adjustment to complete a submission or receive updates? Contact us and we'll do our best to help.